TERMS AND CONDITIONS
All other orders are shipped by 1 business day. orders made on Fridays and Saturdays are shipped the following Monday
Please allow anywhere from 1-14 working days for your custom order to be shipped.
1. Request a cancellation within: 24 hours of purchase.
2.If you are not satisfied with your product email us within 3 days of receipt explaining the reason for their return
Please note: The following items can't be returned or exchanged, Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for earrings and waist beads.
2. Items must be within 14 days of point of sale. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel by special
4) Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Therefore we recommend that items are sent my special delivery or using a delivery service that insures you for the value of the goods.
5) Returned items should be unused and must be returned in the original condition. We will issue a full refund on receipt, (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.
6) We will offer a refund between 8 and 28 days of the purchase date if an item is found to be faulty (manufacturing defects only). We will confirm in writing once a returned item has been received by us. Please allow 14 working days (from the date we receive the returned item) for a refund to be processed.
7) We reserve the right to withhold a refund if goods are not returned in their original condition and or/ if our goods have been damaged after point of sale through misuse or carelessness.
8) If preferred, we will be happy to exchange any of our items for the same product or products of a similar value (if the original item is no longer available).
Please note: We do not offer refunds/exchanges on custom made orders
If you have any queries regarding these terms and conditions, please contact us
15 Winderemere Court,